Online dispute resolution tool concept

Online Dispute Resolution for American Express

Oct – Nov 2010 http://www.americanexpress.com  American Express is one of the world’s leading credit card providers. I helped Ogilvy continue to service one of their key accounts, designing a prototype online dispute resolution tool for AMEX online banking customers. The tool was designed as a simple flow, guiding customers through the most frequent queries concerning…

Vodafone 360

Vodafone 360

Nov 2008 – Feb 2009 http://www.vodafone360.com  Vodafone are one of the world’s leading telecommunications firms. Along with all telecommunications companies, they needed to embrace the mobile internet revolution or be sidelined as a wireless carrier. Having acquired Danish contacts synch technology Zyb, extensive UX work was required to build a prototype web/mobile integration platform in…

Matter Dashboard partner screen mockup

LexisNexis

Sep 2007 – May 2008 http://www.lexisnexis.co.uk LexisNexis Butterworths is the world’s leading provider of legal, news and business information. Working with their UX team from the London office, I was responsible for coordinating continuous enhancement programmes on their range of global legal search products, and for assisting with the conception, design and testing of new…

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New shop front for American Express

2005-2007 http://www.americanexpress.com Along with substantial enhancements to their online banking interface, AMEX wanted to get creative on how they presented their products, and how the features of the different cards could be brought out most effectively on the homepage to maximise conversion. I hit on the idea of presenting interactive vignettes showing each card in…